Repair Services – No Refund Policy

Due to the nature of technical repair services, all diagnostic and labour charges are non refundable once the repair has been completed and the device has been returned to the customer.

All repairs are fully tested and verified before collection.

Fone Click Chichester reserves the right to inspect and attempt to resolve any issue before considering any refund or compensation.

Exceptions:

• If the same issue reoccurs within the warranty period, we will inspect and attempt a re repair at no additional cost
• If a repair cannot be completed, a partial refund or store credit may be offered, excluding diagnostic or labour charges

Product Sales – Returns & Refunds

a. New Accessories

Return Period: 14 days from purchase

Conditions:

• Item must be unused and in original packaging
• Proof of purchase is required

Non Returnable:

• Opened or used items
• Damaged or incomplete packaging

Faulty Items:
Faulty accessories may be exchanged within 14 days, subject to inspection and verification.

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b. Refurbished / Used Devices

Return Period: 3 days from purchase

Conditions:

• Device must be returned in the same condition as sold
• No signs of physical damage, misuse, or tampering

Restocking Fee:
A fee of 10 to 25 percent may apply for non faulty returns

Dead on Arrival (DOA):
Devices reported faulty within 24 hours of purchase may qualify for replacement or full refund, subject to inspection

Hygiene and Safety Policy

For hygiene and safety reasons, the following items cannot be returned or refunded: In ear headphones or earbuds Screen protectors once applied Items exposed to bodily fluids or hazardous substances Devices returned in unsafe or unsanitary condition Fone Click Chichester reserves the right to refuse service or returns where health or safety concerns exist.

Repair Warranty

All repairs include a 90 day limited warranty covering:

• Recurrence of the same issue
• Defective replacement parts

Warranty Conditions:

• Any issue must be reported within 14 days of repair completion
• The device must be returned within this period for inspection

Warranty Exclusions:

• Physical damage including cracks, impact, or pressure marks
• Internal or external screen cracks including hairline damage
• Liquid or water damage
• Misuse or accidental damage
• Software related issues
• Repairs carried out by third parties
• Battery performance degradation due to normal use

All warranty claims are subject to inspection and fault verification.

Warranty is valid only for the original customer and is non transferable.

Customer Responsibility

Customers are responsible for:

• Backing up all personal data before repair
• Providing accurate information about device faults
• Collecting devices within the required timeframe

Fone Click Chichester is not responsible for data loss during repair.

Refund Process

If a refund is approved:

• Refunds will be issued to the original payment method only
• Card refunds may take 5 to 7 working days to appear
• Processing time is typically within 7 to 10 business days
• Cash payments will be refunded in store
• Proof of purchase is required

Store credit may be offered as an alternative where appropriate.

Right to Refuse Service

Fone Click Chichester reserves the right to refuse any return, refund, or service request if:

• The claim does not meet the conditions outlined in this policy
• The device has been tampered with or repaired elsewhere
• The device presents safety, legal, or hygiene risks

Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact Fone Click Chichester directly.